/* ==========================================================
   support.smsgatewayhub.com — Agent Workspace
   Brand tokens carried over from smsgatewayhub.com (navy/orange,
   Inter typeface) — same identity as the Privacy Policy / T&C pages.
   ========================================================== */

:root {
  --navy-950: #0A1120;
  --navy-900: #101A2E;
  --navy-800: #172440;
  --navy-700: #22314F;
  --ink: #1B2436;
  --muted: #6B7688;
  --muted-2: #97A0B0;
  --paper: #F4F5F8;
  --card: #FFFFFF;
  --border: #E3E6EC;

  --orange-600: #E85D2C;
  --orange-500: #F17A3E;
  --orange-100: #FFEEE3;

  --green-600: #1D9A6C;
  --green-100: #E4F7EE;
  --amber-500: #E8A93A;
  --amber-100: #FDF2DE;
  --red-600: #E1483F;
  --red-100: #FBE7E5;
  --blue-600: #2E6FE0;
  --purple-600: #7B5CE0;

  --radius: 8px;
  --radius-lg: 12px;
  --shadow-sm: 0 1px 2px rgba(16, 26, 46, 0.06);
  --shadow-md: 0 4px 16px rgba(16, 26, 46, 0.08);

  --font-ui: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  --font-mono: ui-monospace, 'SFMono-Regular', Menlo, Consolas, monospace;
}

* { box-sizing: border-box; }

html, body {
  margin: 0;
  padding: 0;
  font-family: var(--font-ui);
  background: var(--paper);
  color: var(--ink);
  font-size: 14px;
  -webkit-font-smoothing: antialiased;
}

a { color: inherit; text-decoration: none; }

/* ---------- Top bar ---------- */
.topbar {
  height: 56px;
  background: var(--navy-950);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 20px;
  position: sticky;
  top: 0;
  z-index: 20;
}
.topbar .brand {
  display: flex;
  align-items: center;
  gap: 10px;
  font-weight: 700;
  letter-spacing: -0.01em;
  font-size: 15px;
}
.topbar .brand .dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--orange-600);
}
.topbar .session {
  display: flex;
  align-items: center;
  gap: 14px;
  font-size: 13px;
  color: #B8C0D4;
}
.topbar .session strong { color: #fff; font-weight: 600; }
.topbar .logout {
  color: #B8C0D4;
  border: 1px solid #2A3A5C;
  padding: 6px 12px;
  border-radius: var(--radius);
  transition: all .15s;
}
.topbar .logout:hover { color: #fff; border-color: var(--orange-600); }

/* ---------- Layout shell ---------- */
.shell {
  display: grid;
  grid-template-columns: 240px 1fr;
  min-height: calc(100vh - 56px);
}

.sidenav {
  background: var(--navy-900);
  color: #C6CEDE;
  padding: 20px 14px;
  border-right: 1px solid var(--navy-800);
}
.sidenav h4 {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: #7A88A6;
  margin: 18px 8px 8px;
  font-weight: 600;
}
.sidenav h4:first-child { margin-top: 0; }
.sidenav .nav-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 10px;
  border-radius: var(--radius);
  font-size: 13.5px;
  color: #C6CEDE;
  margin-bottom: 2px;
  transition: background .12s;
}
.sidenav .nav-item:hover { background: var(--navy-800); color: #fff; }
.sidenav .nav-item.active { background: var(--orange-600); color: #fff; font-weight: 600; }
.sidenav .nav-item .count {
  font-size: 11.5px;
  background: rgba(255,255,255,0.12);
  padding: 1px 7px;
  border-radius: 20px;
  font-family: var(--font-mono);
}
.sidenav .nav-item.active .count { background: rgba(255,255,255,0.25); }

.main { padding: 24px 28px; }

/* ---------- Stat cards ---------- */
.stat-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 14px;
  margin-bottom: 22px;
}
.stat-card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 16px 18px;
}
.stat-card .label { font-size: 12px; color: var(--muted); font-weight: 500; }
.stat-card .value { font-size: 26px; font-weight: 700; margin-top: 4px; font-family: var(--font-mono); letter-spacing: -0.02em; }
.stat-card.warn .value { color: var(--amber-500); }
.stat-card.danger .value { color: var(--red-600); }
.stat-card.ok .value { color: var(--green-600); }

/* ---------- Page header ---------- */
.page-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
}
.page-header h1 { font-size: 19px; font-weight: 700; margin: 0; letter-spacing: -0.01em; }
.filters { display: flex; gap: 8px; }
.filters select, .filters input {
  font-family: var(--font-ui);
  font-size: 13px;
  padding: 7px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: #fff;
  color: var(--ink);
}

/* ---------- Ticket table ---------- */
.ticket-table {
  width: 100%;
  border-collapse: separate;
  border-spacing: 0;
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  overflow: hidden;
}
.ticket-table th {
  text-align: left;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--muted);
  font-weight: 600;
  padding: 10px 14px;
  background: #FAFBFC;
  border-bottom: 1px solid var(--border);
}
.ticket-table td {
  padding: 12px 14px;
  border-bottom: 1px solid var(--border);
  font-size: 13.5px;
  vertical-align: middle;
}
.ticket-table tr:last-child td { border-bottom: none; }
.ticket-table tr.row-link:hover { background: #FAFBFC; cursor: pointer; }

.ticket-table td.priority-cell { position: relative; padding-left: 18px; }
.ticket-table td.priority-cell::before {
  content: '';
  position: absolute;
  left: 0; top: 0; bottom: 0;
  width: 4px;
}
tr[data-priority="urgent"] td.priority-cell::before { background: var(--red-600); }
tr[data-priority="high"] td.priority-cell::before { background: var(--orange-600); }
tr[data-priority="normal"] td.priority-cell::before { background: var(--blue-600); }
tr[data-priority="low"] td.priority-cell::before { background: var(--muted-2); }

.ticket-num { font-family: var(--font-mono); color: var(--muted); font-size: 12.5px; }
.ticket-subject { font-weight: 600; color: var(--ink); }
.ticket-customer { color: var(--muted); font-size: 12.5px; }

.chip {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 11.5px;
  font-weight: 600;
  padding: 3px 9px;
  border-radius: 20px;
}
.chip-email    { background: #EAF0FF; color: var(--blue-600); }
.chip-whatsapp { background: var(--green-100); color: var(--green-600); }
.chip-sms      { background: var(--orange-100); color: var(--orange-600); }
.chip-rcs      { background: #F0EAFC; color: var(--purple-600); }
.chip-web      { background: #EEF0F3; color: var(--muted); }

.status-pill {
  font-size: 11.5px;
  font-weight: 600;
  padding: 3px 10px;
  border-radius: 20px;
  text-transform: capitalize;
}
.status-open     { background: var(--orange-100); color: var(--orange-600); }
.status-pending  { background: var(--amber-100); color: var(--amber-500); }
.status-resolved { background: var(--green-100); color: var(--green-600); }
.status-closed   { background: #EEF0F3; color: var(--muted); }

.sla-tag { font-family: var(--font-mono); font-size: 12px; }
.sla-tag.breached { color: var(--red-600); font-weight: 700; }
.sla-tag.ok { color: var(--muted); }

.empty-state {
  text-align: center;
  padding: 60px 20px;
  color: var(--muted);
}
.empty-state .glyph { font-size: 32px; margin-bottom: 10px; }

/* ---------- Login page ---------- */
.login-shell {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--navy-950);
  background-image: radial-gradient(circle at 20% 20%, #16223f 0%, var(--navy-950) 55%);
}
.login-card {
  background: var(--card);
  border-radius: var(--radius-lg);
  padding: 36px 34px;
  width: 360px;
  box-shadow: var(--shadow-md);
}
.login-card .brand-mark {
  display: flex; align-items: center; gap: 8px;
  font-weight: 700; font-size: 15px; margin-bottom: 6px;
  color: var(--navy-950);
}
.login-card .brand-mark .dot { width: 8px; height: 8px; border-radius: 50%; background: var(--orange-600); }
.login-card h1 { font-size: 20px; margin: 4px 0 22px; letter-spacing: -0.01em; }
.field { margin-bottom: 14px; }
.field label { display: block; font-size: 12.5px; font-weight: 600; color: var(--muted); margin-bottom: 5px; }
.field input {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  font-size: 14px;
  font-family: var(--font-ui);
}
.field input:focus { outline: 2px solid var(--orange-500); outline-offset: 1px; border-color: transparent; }
.btn-primary {
  width: 100%;
  background: var(--orange-600);
  color: #fff;
  border: none;
  padding: 11px;
  border-radius: var(--radius);
  font-weight: 600;
  font-size: 14px;
  cursor: pointer;
  transition: background .15s;
}
.btn-primary:hover { background: #D14F20; }
.error-msg {
  background: var(--red-100);
  color: var(--red-600);
  padding: 9px 12px;
  border-radius: var(--radius);
  font-size: 13px;
  margin-bottom: 16px;
}

/* ---------- Ticket detail ---------- */
.ticket-shell {
  display: grid;
  grid-template-columns: 1fr 320px;
  gap: 20px;
  align-items: start;
}
.ticket-header {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 18px 20px;
  margin-bottom: 16px;
}
.ticket-header .meta-row { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.ticket-header h1 { font-size: 18px; margin: 0 0 4px; }
.back-link { font-size: 12.5px; color: var(--muted); margin-bottom: 10px; display: inline-block; }
.back-link:hover { color: var(--orange-600); }

.thread {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px;
  max-height: 560px;
  overflow-y: auto;
  margin-bottom: 16px;
}
.msg { display: flex; margin-bottom: 16px; }
.msg.out { justify-content: flex-end; }
.msg-bubble {
  max-width: 72%;
  padding: 11px 14px;
  border-radius: 12px;
  font-size: 13.5px;
  line-height: 1.5;
  white-space: pre-wrap;
}
.msg.in .msg-bubble { background: #F1F3F7; color: var(--ink); border-top-left-radius: 3px; }
.msg.out .msg-bubble { background: var(--navy-900); color: #fff; border-top-right-radius: 3px; }
.msg.note .msg-bubble { background: var(--amber-100); color: #8A5A0E; border: 1px dashed #E8A93A; }
.msg-meta { font-size: 11px; color: var(--muted-2); margin-top: 4px; display: flex; gap: 8px; }
.msg.out .msg-meta { justify-content: flex-end; }

.reply-box {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 16px;
}
.reply-box textarea {
  width: 100%;
  min-height: 90px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px 12px;
  font-family: var(--font-ui);
  font-size: 13.5px;
  resize: vertical;
}
.reply-box textarea:focus { outline: 2px solid var(--orange-500); outline-offset: 1px; border-color: transparent; }
.reply-toolbar { display: flex; justify-content: space-between; align-items: center; margin-top: 10px; }
.reply-toolbar select {
  font-size: 12.5px; padding: 6px 8px; border: 1px solid var(--border); border-radius: var(--radius);
}
.btn-row { display: flex; gap: 8px; }
.btn-secondary {
  background: #fff; border: 1px solid var(--border); color: var(--ink);
  padding: 9px 14px; border-radius: var(--radius); font-size: 13px; font-weight: 600; cursor: pointer;
}
.btn-secondary:hover { border-color: var(--navy-900); }
.btn-send {
  background: var(--orange-600); color: #fff; border: none;
  padding: 9px 18px; border-radius: var(--radius); font-size: 13px; font-weight: 600; cursor: pointer;
}
.btn-send:hover { background: #D14F20; }

/* ---------- Context sidebar ---------- */
.context-card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 16px 18px;
  margin-bottom: 14px;
}
.context-card h3 {
  font-size: 11px; text-transform: uppercase; letter-spacing: 0.05em;
  color: var(--muted); margin: 0 0 12px; font-weight: 700;
}
.context-row { display: flex; justify-content: space-between; padding: 6px 0; border-bottom: 1px solid #F0F1F4; font-size: 13px; }
.context-row:last-child { border-bottom: none; }
.context-row .k { color: var(--muted); }
.context-row .v { font-weight: 600; font-family: var(--font-mono); }
.context-row .v.balance-low { color: var(--red-600); }
.context-row .v.dlt-active { color: var(--green-600); }
.context-row .v.dlt-issue { color: var(--red-600); }

.select-inline {
  width: 100%;
  padding: 8px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  font-size: 13px;
  font-family: var(--font-ui);
  margin-bottom: 8px;
  background: #fff;
}

.campaign-item { padding: 8px 0; border-bottom: 1px solid #F0F1F4; font-size: 12.5px; }
.campaign-item:last-child { border-bottom: none; }
.campaign-item .cname { font-weight: 600; }
.campaign-item .cmeta { color: var(--muted); margin-top: 2px; }

@media (max-width: 980px) {
  .shell { grid-template-columns: 1fr; }
  .sidenav { display: none; }
  .ticket-shell { grid-template-columns: 1fr; }
  .stat-row { grid-template-columns: repeat(2, 1fr); }
}